Viessmann Digital Services
The Vitocal 200-A ie features Viessmann One Base Intelligence,
providing the digital foundation for system control, connectivity, energy
management and online services.
Connected services are available for both system users and Viessmann partners,
with functions depending on the system configuration and compatible components.
Viessmann One Base Intelligence
Viessmann One Base Intelligence connects the heat pump, controls and compatible
energy-system components through a common digital platform.
- Integrated internet connectivity via WiFi or LAN
- Connection with ViCare and ViGuide
- Integration of compatible Viessmann energy-system components
- Support for existing systems and compatible third-party products
- Remote system monitoring and service support
- Software updates allow the system to benefit from future functions and services
ViCare – for system users
The ViCare app provides convenient control and monitoring of the
heating and energy system from a smartphone or tablet.
- Control room and domestic hot water temperatures
- Set heating schedules and operating modes
- View system status and energy information
- Receive assistance information and fault notifications
- Send service requests directly to a connected contractor
- View energy flows where compatible Energy Management functions are available
ViGuide – for installers and service partners
ViGuide Mobile 2.0 supports trained Viessmann partners with
commissioning, parameter settings, servicing and maintenance.
- Step-by-step guided commissioning
- Configuration and adjustment of appliance parameters
- Support for servicing and maintenance
- Remote system monitoring where enabled
- Improved diagnostic and service support for connected installations
ViCare Smart Climate
ViCare Smart Climate allows compatible rooms to be controlled individually using
ViCare thermostats and climate sensors.
- Individual room temperature control
- Room-specific time programmes
- Compatible radiator and underfloor heating controls
- Intelligent Heat Control adjusts system operation according to actual room demand
Viessmann Energy Management
Viessmann Energy Management coordinates compatible components that generate,
consume or store electricity and displays energy information through ViCare.
- Integration with compatible photovoltaic systems
- Integration with compatible power storage systems
- Optimisation of photovoltaic self-consumption
- Display of electricity generation, consumption and storage
- Coordination of the heat pump with compatible energy storage and EV charging
- Additional optimisation functions may be available through ViCare
Connected by Viessmann One Base Intelligence
The digital services available with the Vitocal 200-A ie allow the heating
system to be monitored, controlled and integrated as part of a connected
Viessmann energy system.
Available functions depend on the system configuration, compatible components,
software and services enabled.
Buying into Viessmann.
Viessmann products are manufactured to exacting standards and are supported by a comprehensive manufacturer's warranty.
Vitocal 200-A ie warranty options
The Vitocal 200-A ie is supplied with a 2-year standard Viessmann warranty.
- 2-year warranty – standard warranty supplied with the product.
- 5-year warranty – available subject to product registration.
- 10-year warranty – available with a Viessmann service contract, subject to an annual fee.
Registration requirements, service contract conditions, eligibility criteria
and Viessmann terms and conditions apply.
For the latest warranty information and full terms and conditions, please visit the
Viessmann Vitocal warranty information document.
Return of Goods.
We very much hope you will be happy with your purchase. However, we understand that items sometimes need to be returned.
The condition of returned goods is important. Items should be treated in the same way as goods displayed for sale in a shop and must be unused, unopened and returned with all packaging and seals intact.
Large palletised items, including boilers, heat pumps and cylinders, must be returned as originally delivered, unopened, securely strapped and wrapped to the pallet.
Cylinders must be returned secured to the pallet in an upright position, as originally delivered.
Returns Policy.
Please read our full Returns Policy for details of eligibility, return procedures and applicable conditions.